At around 21h00 PST on Wednesday night 30 July, our Site Builder
service became unavailable to users. This was due to a hard disk
failure on a critical server. There was a backup drive waiting to take
over, but for a reason still unknown to us, it did not happen. The
Site Builder (the service you log in to in order to create, edit and
publish sites) was down for about two hours while we diagnosed the
problem and switched over to our failover systems. The published sites
were never unavailable so there was no disruption for the users of
your sites.
Hardware failure is something we know will happen from time to time,
no matter how many preventative measures are put in place. So as
engineers we plan and rehearse for it so that we are able to respond
with least disruption to our user base. In this instance the longest
part of the downtime was spent making sure we knew exactly what had
gone wrong so that we could make the correct decisions for recovery
without compromising the integrity of any data.
I want to extend an apology to all users who were unable to log in
during this time. During such incidents you are foremost in our minds
while we work to bring everything online again.
SynthaSite is uncompromising in our commitment to optimal availability
and reliability of the platforms that run both the Site Builder and
the sites you host with us. We have asked the data centre where the
server is hosted to investigate the reason for it not automatically
failing over to another drive, and will take steps to prevent this
from happening in the future.
this is a great site. You do a very nice job with very little down time. any time we are not pleased we can always ask for our money back lol.
Synthasite is great.
But it could be improved:
1) more themes, and/or a Theme Builder app so that we can design and upload themes
2) RSS feeds! Can yoo build in a widget that turns a page into a full-featured blog?
Thanks.
Thank you and know that this project is changing lives for the better as proof in the lives of my own, my family and in my friends,thanks Synthasite folks..
Al D.
Well, You can’t beat free! One of the most expensive parts in small businesses is the web hosting fee. It eats up your profits as you are struggling to start up, but you have helped to solve problems like this!
Thanks