Yola News 2

Our Support Team Rocks

We’ve always thought our support team was fantastic and now it seems that the rest of the world is noticing as well!   Over the past month, the Yola team has received 2 big honors.

First, SupportAwards.org recognized Yola for having the best customer support across all industries, beating out legendary brands like Zappos and Apple.  In addition, our own Monique Viljoen-Platts won the award for the most outstanding support agent.  Go Monique!

Second, Yola was the subject of a Forrester Research study about how we’ve leveraged the strength of our community in Get Satisfaction to scale our customer service as we’ve grown.  The study offers tips for other companies who are looking to improve their customer support though their communities.

Our support team is always working on improving their service and it’s great to see them get this kind of recognition.

  • This is fantastic news! When I started using Yola for my web site, the most important thing for me aside from Yola features was the quality of the support team as well as the Yola community. I have to say that after using Yola for almost three weeks now that I consider Yola support and the Yola community the gold standard.

    Keep up the fantastic work!!

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