Yesterday was a very difficult day for Yola and our customers. Yola’s servers were attacked unexpectedly and maliciously by as yet unknown individuals and/or groups, bringing down all of our hosted websites as well as our service provider’s entire datacenter.
The thing Yola cares about most is providing a world class service to all our customers, and doing so consistently and reliably. When our servers are attacked, your website is attacked. We don’t take this lightly. We worked around the clock to bring the service back up, and talked to you in our customer community forum, Twitter, Facebook and email during the outage to answer your questions and keep you up-to-date.
We’re posting this information on our blog now to tell you what happened, what we’re going to do about it in the future, and, most importantly, to apologize. Regardless of the reasons, your website was down. Please know that however frustrated we were with the situation, we understand you were more so. We’re very sorry.
Here’s what happened and what we plan to do about it:
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