Yola has a 30-day refund policy on all add-ons and packages except domains and credits that have already been redeemed. For more information, please review our Terms of Service
If you are within the 30 days and would like a refund, please contact support
and we will assist you. Kindly provide the reason for your refund request along with your email.
This is standard best practice for any business and the reason that we request this is we need this feedback to improve our product and service for others, but most importantly it may be that there is something we can do to help you be successful with your site and get the full value out of your package. At Yola we don't believe in making it difficult for people to obtain refunds, but we also don't take the easy way out and just issue the refund without making one last attempt to assist.
What you can expect when you email us: We will assess the reason for your request. If it is something we can't help with, we will issue the refund within 48 hours. If we can help, we will offer to do so.
Please do not delete your account in the expectation that it will result in an automated refund. This is not the case and your account should remain active until the refund has been issued so that you can retain access to your information and any domains purchased on the account. Even after you have been refunded, we encourage you to retain a free account with our compliments.