Tutorials

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Yola Mail: Customizing and Controlling Spam

This tutorial will take you through customize and control spam that come through your webmail.
  1. Using the Allowed and Blocked Senders lists

  2. Adding senders to the Allowed or Blocked lists

  3. Adding a custom spam tag

  4. Choosing a spam folder

  5. Choosing the spam block level

 1. Using the Allowed and Blocked Senders lists

 
Webmail provides a tool that allows you to block or allow email from specific senders. You can add up to 1000 entries in the Blocked Senders list and 1000 entries in the Allowed Senders list.
 
Make sure that you enter the sender's email address or domain as it appears in the sender's "Return-Path." The return path is in the first line of the email headers. This may not be the same as the address that is displayed in the From field of the message.
 
For information on how to view email headers, click here: "Viewing email headers".
 
You can block multiple addresses that are in the same domain with a wildcard (*), for example, *@example.com.  This will block all senders using an email address from the example.com domain.
 
Important: Be careful when adding entire domains to your list. If you add something like *@hotmail.com to your Blocked Senders list, you are blocking every sender with a hotmail address.


 2. Adding senders to the Allowed or Blocked lists

 
To add senders to the Allowed or Blocked Senders lists.

1. Click Settings.

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2. In the Settings pane, click Spam Settings.

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3. In the Allowed Senders or Blocked Senders text box, enter the email addresses that you want to allow or block, and then click Save.

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3. Choosing the custom spam tag


By default, when a message arrives in your mailbox that Webmail identifies as spam, that message has a flag added to it, to indicate that it's spam. The spam flag isn't visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tag added to their subject line.

To customize your Webmail's spam tag:

1. Click Settings.

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2. In the Settings pane, click Spam Settings.

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 3. In the Subject Tag field, enter the custom spam tag that you want to use, and then click Save.

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We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.
Any messages you download that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.

4. Choosing a spam folder

By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.

To change your destination spam folder:

1. Click Settings, and then click Spam Settings.

2. From the drop-down menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered, and then click Save.

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5. Choosing the spam block level


If you are receiving too much spam in your Inbox, or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely a message is to be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam ( false positives).

1. Click Settings, and then click Spam Settings.

2. Choose the spam blocking level from the drop-down menu next to Threshold Level, and then click Save.

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If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.

If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.

If you choose High or Very high, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

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