At around 21h00 PST on Wednesday night 30 July, our Site Builder
\nservice became unavailable to users. This was due to a hard disk
\nfailure on a critical server. There was a backup drive waiting to take
\nover, but for a reason still unknown to us, it did not happen. The
\nSite Builder (the service you log in to in order to create, edit and
\npublish sites) was down for about two hours while we diagnosed the
\nproblem and switched over to our failover systems. The published sites
\nwere never unavailable so there was no disruption for the users of
\nyour sites.<\/p>\n
Hardware failure is something we know will happen from time to time,
\nno matter how many preventative measures are put in place. So as
\nengineers we plan and rehearse for it so that we are able to respond
\nwith least disruption to our user base. In this instance the longest
\npart of the downtime was spent making sure we knew exactly what had
\ngone wrong so that we could make the correct decisions for recovery
\nwithout compromising the integrity of any data.<\/p>\n
I want to extend an apology to all users who were unable to log in
\nduring this time. During such incidents you are foremost in our minds
\nwhile we work to bring everything online again.<\/p>\n
SynthaSite is uncompromising in our commitment to optimal availability
\nand reliability of the platforms that run both the Site Builder and
\nthe sites you host with us. We have asked the data centre where the
\nserver is hosted to investigate the reason for it not automatically
\nfailing over to another drive, and will take steps to prevent this
\nfrom happening in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"
At around 21h00 PST on Wednesday night 30 July, our Site Builder service became unavailable to users. This was due to a hard disk failure on a critical server. There was a backup drive waiting to take over, but for a reason still unknown to us, it did not happen. The Site Builder (the service… Read More »Update on last night’s downtime<\/span><\/a><\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false},"categories":[9],"tags":[],"_links":{"self":[{"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/posts\/72"}],"collection":[{"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":1,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/posts\/72\/revisions"}],"predecessor-version":[{"id":4348,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/posts\/72\/revisions\/4348"}],"wp:attachment":[{"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/media?parent=72"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/categories?post=72"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yola.com\/blog\/wp-json\/wp\/v2\/tags?post=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}