Yola Support: The Help you Need, Whenever You Need It!

Do you have a question, a problem, some feedback, or suggestions for Yola?  Get answers, right here, right now!

How can I get help with my Yola site?

We have many ways of helping you.  Choose the one that works best for you:

1. For instant answers, type your question into the search box on the bottom left of our Support Page. Use keywords to define your search and get the best results. If you don't get the right answer the first time, try similar words or click on "Ask a Representative".
2. Browse our handy tutorials and support documentation.
3. Visit our Customer Support Forum for super fast, friendly support from Official Yola Reps and the Yola Customer Community.
4. Submit a support request if you don't find the solution.

How soon will I get a response to my support question?

Most queries will be responded to within a few hours.  We strive to respond to all questions within 24 hours.  Individual response time may vary depending on the support load and time of day, but whatever the circumstances we will always get back to you as fast as humanly possible!

If you don't get a reply within 24 hours, remember to check your spam folder as emails sometimes get routed there by your email service.  Add support@yola.com to your list of trusted contacts to prevent this from happening.

Who will respond to my support query?

A friendly, qualified member of the Yola team! We do not outsource our support.  Our support staff are well acquainted with our software and can answer your questions accurately and competently.

Do you provide phone Support?

No. We provide fast, friendly, personal support.  You can make contact with us 24 hours a day, 7 days a week via our Customer Community or Support Request Form.  Not having a call center allows us to provide fast support, for millions of customers, all the time, and still keep our support free of charge. And who really wants to be put on hold for half an hour, listening to cheesy elevator music anyway?

Yola seems to be experiencing technical problems.  Where can I go for the latest information?

If Yola ever goes down for routine maintenance, or due to an unexpected technical failure, the best place to get the very latest information is in our Customer Community or the Yola Status Blog.  We monitor our services 24/7 and always act quickly to resolve any issues that arise while keeping you informed of all developments.

How should I report what I believe to be a problem, error, or bug with Yola?

Help us help you!  Describe the problem in as much detail as you possibly can, including what you tried to do, what you expected to happen and what actually happened.  Tell us what browser and operating system you are using.  If you received an error message, copy and paste it and send it to us.

How will I know when the bug has been resolved?

Some bugs are easy to find and destroy.  Others are persistent pests that take longer to eliminate.  Once your bug has been fixed we will send you a follow up email, informing you of the fix.

How can I find out about new features and upgrades?

We take careful note of all feature requests.  Naturally not all of them can or will be implemented, but we keep developing all the time.  We post feature alerts in our Customer Community as soon as they are live.  You can also get updates on our Company Blog, or by subscribing to the Yola newsletter on your "Edit Profile" screen.