Site Building Advice 0

Improving your contact page and form

In any business, your main priority should be your customers. That being said, making it easy to get in contact with you with very little effort is imperative.

A contact form provides exactly that – an easy way for customers to reach out to you. With a contact form, you have the option of endless customization. You have the ability to simply ask visitors for their name and email address, or you can setup a full survey to ask them any number of questions.

Adding your own customizable form within the Yola Sitebuilder is easy. The Yola Form widget is flexible, allowing you to edit field labels, making communication between you and your customers a valuable experience.

When a customer fills out your form, their message will be emailed to the address associated with your Yola account. When creating your contact form, we suggest you include the the following items in order to make communication easier for you and your customer:

  • Full name
  • Email address,
  • Phone number
  • Brief message or description.
  • Spam filter or captcha

With this valuable information, you can then immediately get back to your customer with a solution comprehensively and efficiently.

Contact Form

Even if your website has everything a customer could need, sometimes things go wrong. In this case, customers will need help sorting out their problem and want to talk to a person directly.  This is when your contact page and form come in handy.

As a business owner, you’ll want to make sure you have a dedicated “contact us” page on your website. Along with your contact form, you’ll want to include helpful items to take the burden off of your customers. These items should include your:

  • Business name
  • Physical address
  • Telephone number
  • Email address
  • Map to your premises
  • Social networks

Contact Page

Of course, if your site is an online business without a physical address, then adding a map and physical address will not apply. Communication with your clients should be of a core value within your company. Make it effortless for people to connect with you through all channels, including social. Making use of a “Contact us” form on your website can help you organize your communications and allow customers to reach you directly.